Blog posts

To whom it may concern: How to email a publisher (and get a useful reply)

This is the third of a series of blog posts by Imperial’s Open Access Team for OA Week. You can also read our first post on Publisher Problems, and our second post on Accepted Manuscript definitions.

This blog post is directed to our Open Access colleagues in Higher Education.

Exaggeration for comic effect is used at the author’s discretion.

You have some papers where a fee has been paid for immediate Open Access months ago. The funders require that they be available with a CC BY license by now. They aren’t. Time to chase up the publishers. So you can just grab the email addresses from the publisher’s websites, send them a quick note, and move on with your day, right?

You head to the publisher’s website for the first item on your list. But should you contact the OA team? Production? Author services? Customer services? Copyright team? This journal is published by a large commercial publisher on behalf of a learned society and so far you have only looked at the commercial publisher’s page. On linking through to the society’s page, you are confronted with yet another list of contacts, these with (even more) arcane job titles arranged in a mysterious hierarchy. You could email them all, but on receiving a query that was sent to twenty people, how many would assume that someone else would deal with it? (I probably would, to be fair).

Down the Rabbit Hole by Valerie Hinojosa, CC BY-SA 2.0, https://bit.ly/2EefcXL

You move on to the next publisher in your list (let’s leave the tricky ones until last). There are about a hundred “contact us” links from a variety of different pages, and they all lead back to the same generic Customer Services web-form. You know from experience that that web-form leads to a Kafka-esque dance as your query is forwarded and cc’ed back and forth and up and down and always, ultimately, around and back to where it started, losing clarity and formatting at every step, but never accumulating any answers.

Fortunately there is now a list of publisher contacts available. In some cases, this should alleviate situations like those just described.

  • If someone else has successfully found a way of approaching a particular publisher that works well, you can find out about it.
  • If you have successfully found a way of approaching a particular publisher that works well, you can share it.
  • If no-one has successfully found a way of approaching a particular publisher that works well, you can be comforted that it isn’t just you.

The spreadsheet linked here is one that we have just started using internally at Imperial, and so far we have found it useful for all three of the above reasons. We hope to have a link available on the forthcoming UKCORR resources page soon. We will continue to add to it as time goes on – updating is always a concern with community resources, but we planned to maintain this resource internally anyway, so we felt we might as well share it. We hope that some of you will update it too. Feel free to edit, but please see the Readme tab for updating rules; if you think the rules need to be changed/added to (and they might well as this is a new resource), please contact r.hibbert@imperial.ac.uk.

I have a suspicion that publishers are moving increasingly towards generic web-forms as the only way to contact them, and as recorded in the spreadsheet some of them actually seem to work very efficiently. If this becomes the norm, this resource may become redundant. If/when that happens, we will delete it with pleasure!

You say tomato, I say accepted manuscript

This is the second of a series of blog posts by Imperial’s Open Access Team for OA Week, our first was on Publisher Problems.

What is an accepted manuscript? Depends who you ask…

The REF 2021 open access policy requires authors of journal articles and conference proceedings to deposit their work to an institutional repository within three months of acceptance. The version required for deposit by Research England, and permitted by most publishers, is the accepted manuscript version, but selecting the correct version is sometimes confusing for authors. There’s generally a lack of standardization in publishing, and a good example of this concerns accepted manuscripts. There is, in theory, an agreed definition, as follows:

The version of a journal article that has been accepted for publication in a journal. A second party (the “publisher”—see “Version of Record” below for definition) takes permanent responsibility for the article. Content and layout follow publisher’s submission requirements.

This is taken from NISO-RP-8-2008, or to give it its full title, Journal Article Versions (JAV): Recommendations of the NISO/ALPSP JAV Technical Working Group*. The definition is followed by these notes.

  1. Acceptance must follow some review process, even if limited to a single decision point about whether to publish or not. We recommend that there should be a link from the Accepted Manuscript to the journal’s website that describes its review process
  2. If the Accepted Manuscript (AM) is processed in such a way that the content and layout is unchanged (e.g., by scanning or converting directly into a PDF), this does not alter its status as an AM. This will also apply to “normalized” files where, for example, an author’s Word file is automatically processed into some standardized form by the publisher. The content has not changed so this essentially constitutes a shift of format only, and our terms are format neutral.
  3. This stage is also known as “Author’s Manuscript” by, for example, the NIH, but we believe that the key point is the acceptance of the manuscript by a second party. Elsevier refers to it as “Author’s Accepted Manuscript”. SHERPA/RoMEO refer to it as “Postprint”, but this term is counterintuitive since it implies that it refers to a version that comes after printing.

Author Confusion

 

Many authors are confused by the details of Green OA, not knowing what version(s) they can share, where they can share them, and how etc. This confusion arises in part because of the various permissions of each publisher, and even each journal within a publisher’s collection. Permissions are an issue for another day, but surely authors’ (and our) lives could be made easier if publishers were to agree on a definition, such as that above (assuming for the moment that the above is satisfactory)? This is indeed the definition used by Taylor & Francis, though other publishers offer their own interpretations of what an accepted manuscript is, increasing author confusion.

Pile of papers
Which version can I upload?

In processing deposits to Spiral, Imperial’s IR, we often have to reject items because the authors have uploaded the incorrect version. We of course contact the author when this happens and request the accepted manuscript. When explaining this we try to use publisher specific details and if possible, give an example. A spreadsheet has been setup for this purpose.

It gives definitions of accepted manuscript by publisher with a link to the information on the publisher’s site, and where available, an example, if the publisher provides clear or labelled accepted manuscripts. It’s in its infancy at the moment, but hopefully with community input this can grow to become a useful resource for everyone. Presumably we’re all sending similar communications to authors about accepted manuscripts, so this should hopefully save us some time, and increase author awareness.

Please contribute to the spreadsheet, and do let us know if you have any questions or comments.

*A Recommended Practice of the National Information Standards Organization in partnership with the Association of Learned and Professional Society Publishers. Prepared by the NISO/ALPSP Journal Article Versions (JAV) Technical Working Group.

A (publisher) problem shared is a problem halved… new community resource

The needs of the OA community have not and are not being met by established publishers, causing OA/SCM teams many headaches in their daily tasks. In a previous role I began to record the various problems I encountered, and I’ve been continuing this work with colleagues at Imperial. Our list currently contains 106 issues with 70 different publishers. Some publishers are only listed once in the document, whilst some repeat offenders feature as many as 7 times.

As we have a fairly large record of problems (and we’re librarians) we’ve decided to try and structure the information, currently recorded in an online spreadsheet.

We’ve added columns for contextual information, such as the type of publisher, their location, whether the problem relates to Gold or Green OA, and if Gold, whether hybrid or pure. This allows us to do some basic analysis on the data, for instance, we can filter to discover that most of the publishers who cause us problems in terms of licensing are small/society outfits based in the USA.

We’ve come up with 7 categories that we use to collate similar problems together, as below.

  1. Costs

    We record publishers whose basic APC costs we consider to be excessive and also those who have unfair or unusual charges, such as those who charge an additional fee for a CC-BY licence (a cynical attempt to exploit institutional UKRI/COAF OA grants?), compulsory page and colour charges, or APC charges based on article length.
  2. Licensing

    For issues around CC licences, particularly changing them, and other licensing problems such as confusing or restrictive publisher-own Gold licences.
  3. Payment

    Examples of payment problems include using different systems for APCs and other charges, sending invoices for articles that should be paid via prepay, or a publisher being repeatedly unable to trace payments.
  4. Policy

    Predominantly for confusing, conflicting or very restrictive copyright/self-archiving policies, such as rolling embargoes or deposit only in closed access repositories, or only on an intranet (me neither).
  5. Predatory

    Simply a way of recording potentially illegitimate publishing entities (PIPEs). PIPEs are often referred to as ‘predatory publishers’, and there is a list of PIPEs. To be listed as a predatory publisher/journal in our list the publisher/journal must have failed several of the checks on the ThinkCheckSubmit website.
  6. Procedure

    For difficulties in arranging Green/Gold and the processes that we/the publisher go through. Examples include publishers requiring payment to be received before publishing, unintuitive dashboards for prepay schemes, or delays between ordering Gold and receiving an invoice. A problem recorded just this morning regards one publisher’s decision to set an exchange rate from $ to € in January of each year, which is then set until the following January, irrespective of currency fluctuations. This potentially increases costs as well as adding extra administrative burden when processing an invoice charged in €, to be paid in £, for an APC originally advertised in $.
  7. Production

    To do with what the publishers actually produce, so for problems with their product, e.g. not stating whether something is CC-BY, broken DOIs, confusing article types, attaching adverts to articles, etc.

The purpose of the spreadsheet was to allow us to see which problems and which publishers were frequently reoccurring so that we could try and locate particular areas that need addressing. The information, it is hoped, will be of use to the rest of the OA community, as well as other interested parties, such as funders, to see how we can collectively petition publishers to change their practices and quicken the transition to a more open system of scholarly communication.

So, please take a look at the sheet for yourself.

Many of the entries were recorded some time ago and may not be up to date, and we would welcome collaboration on the sheet to make it as accurate, current, and in depth as possible – we hope to have a link available on the forthcoming UKCORR resources page soon.

Please do make your own additions/amendments and get in touch and let us know if you have any questions or comments.

Open access outside academia

Emily Nunn’s recent talk for the London Open Access Network (LOAN) meeting at the British Library, titled “Open Access outside academia: exploring access to medical and educational research for non-academics” provided an interesting opportunity to look at how the non-academic public access, view, understand and use academic research.

Tennyson said by Begoña V. (CC BY NC SA) https://flic.kr/p/4HJ8Kr

The talk was based on Emily’s PhD research investigating the impact of open access publishing outside traditional academic communities and focussed on patients and workers in the education/ charity/ medical sector. The motivations behind accessing research ranged from health diagnosis, “naturally curious”, to tasks at work, and social media coverage.

The access to research differed greatly among research participants, from those who had institutional access via their employer (such as a library), access via university, to those who relied on personal networks such as friends in academia. Although most users tend not to pay for paywalled content, there was little to no knowledge or familiarity with open access tools such as Unpaywall (a browser plug-in that locates free, legal, green open access versions of research when available). Workers in the charity sector were aware of/ had used pirate websites to access research.

Research participants also mentioned that they sometimes found it difficult to understand and interpret academic language, statistics etc. which could be a further barrier to accessing research. There was also no mention of the “Request a copy button” as most users were relying on Google for their searches. There was an exciting discussion around whether libraries should lead the way in research literacy, and helping the lay public to understand and interpret research. A suggestion was to include lay summaries in scientific articles and also to embed open access links within lay articles.

Knowledge of open access was quite low, among the research participants, and limited to only being a way of accessing research; there was no discussion or mention of re-use by any of the participants. There was very little understanding of the green and gold routes to open access, with the public not getting to green articles easily, most reached journal websites.

Interestingly, there was a false understanding of scholarly publishing, with research participants believing that articles were paywalled so as to allow the author/ researcher to recuperate their costs themselves. (rather than the publisher profiteering!)

The talk lead to a lively discussion among the members of LOAN, with those present wondering if university and public libraries should be doing more open access advocacy to engage the wider public.

 

Anisha Ahmed

19 February 2018