Blog posts

Feedback First – making patient complaints easier to digest

By Justine Alford, IGHI Communications Manager

People complain for a variety of reasons. But international evidence consistently finds that most people complain to prevent incidents from happening to others – they want to see change as a result, when they feel something isn’t right. Making a complaint can therefore be an empowering process, if people know – or feel – that their actions could make a difference.

Dealing with complaints is an important learning process for those that the complaint is directed against, but also the institution more widely. They can highlight problems that may have otherwise slipped through the net, prompting action that can prevent the same mistakes happening again and affecting more people.

A simple piece of paper to help make taking medicines safer

By Justine Alford, IGHI Communications Manager

Taking medicines is the most common way that we attempt to stave off or treat illness. Every day people all across the world use medicines to help improve their health and wellbeing. They’ve transformed the treatment and outlook for many diseases, helping people live longer and healthier lives. Yet medicines are also a major risk to patients’ safety. And this risk is not only a result of drugs’ side effects.

Mistakes in the treatment process can also lead to patient harm. Errors can happen at any stage of the pathway; when professionals prescribe, dispense and administer drugs.

What’s it like to… be a designer in healthcare?

By Pip Batey, Design Strategist, Helix Centre, IGHI

I have always cared about social causes, particularly within mental health and environmental-related issues. I enjoy making sense of complex problems and taking concrete steps to improve systems that can have a lasting positive impact. Both of these elements are a core part of Helix’s ethos and ways of working. 

Words of advice to student innovators, by Dr Richard Smith

This week we’re opening applications for IGHI’s annual Student Challenges Competition. We’re inviting aspiring global health innovators to submit their project in a bid to win £10,000.

To help budding student innovators get started, IGHI Visiting Professor and former BMJ editor Dr Richard Smith reveals his most essential pieces of advice.

NHS data is valuable – how can it ensure a fair return?

By Gianluca Fontana and Saira Ghafur, Centre for Health Policy

Our National Health Service owns some of the most comprehensive patient data sets across the globe. This makes these data a very valuable asset – not just as a springboard for improving health and care through learning from the data, but also in terms of the potential for financial return. It is critical that if the NHS shares this data with companies, in an appropriate and secure way, it also receives a fair share of this financial return.

These are arguments we make in a new article published in Lancet Digital Health.

Our year: IGHI’s proudest moments

By Justine Alford, IGHI Communications Manager

As the year draws to a close, we look back at some of IGHI’s best moments over the past 12 months. From launching new trials to test out promising health innovations, to partnering for better mental health, our Institute has achieved many things we’re proud of.

Find out how our progress is leading us towards our ambition of transforming health and care for all.

Not just for Christmas – how Xbox technology could help transform healthcare

By Justine Alford, IGHI Communications Manager

Many will be wishing to discover an Xbox-shaped gift glittering under the Christmas tree this year. Aside from the seemingly endless hours of entertainment, joy, frustration and competition that these consoles offer, Xbox technology – and other similar gadgets – is finding uses outside of the gaming world, and in the healthcare research sphere.

IGHI people: Meet Nicolette Davies, Head of Operations

IGHI is home to a team of staff who are skilled and passionate about their roles. Our talented people are the reason we’re able to tackle some of the most pressing global health challenges through cutting-edge innovation.

We’re giving you the chance to get to know some of them a little better and learn about what motivates them in their roles, who inspires them and what they like to get up to outside of IGHI.

Meet Nicolette Davies, IGHI’s Head of Operations. We sat down with her to find out more about the person who helps keep IGHI running smoothly.