Excellent improvement in student satisfaction rates at the School of Medicine

The School of Medicine has seen an excellent improvement in the 2014 National Student Survey result, with overall satisfaction increasing 7% to 90% – putting it 4% above the sector average.

Martin Lupton, Head of the Undergraduate School of Medicine, puts the improvements down to greater emphasis within the school on listening to students’ feedback:

“We’ve spent a lot of time actively listening to our students and it’s clearly had an impact. We have strong staff-student liaison groups, town hall meetings with our students and I have a lunch each week with a group of 12 -14 students randomly chosen from across the school.  These help us identify exactly where there are issues and how we can best address them. It was this kind of feedback that led us to revamp our tutoring system, bringing in a smaller number of well-trained tutors with allocated time to undertake the role.”

Susan English, Director of Education Management, also highlighted the strong sense of community within the medical school as a contributing factor to the positive environment:

“Led by Jenny Higham, Vice-Dean (Education and Institutional Affairs), there’s been a push to raise the profile of the School and develop a stronger identity which I think has helped increase the feeling of community for our staff and students. When you have over 2,000 students operating over four teaching sites, 30 hospital sites and dozens of general practices it can be a challenge to instil a sense of belonging.  We have also increased the emphasis on celebrating students’ progression through their studies.  For example, we have a welcome dinner with all first year students and staff and a ‘white coat’ ceremony, when they commence their Year 3 clinical attachments so that staff and students come together to celebrate this milestone.”

This year’s results for medicine have seen improvements across all of the surveyed areas. As well as overall satisfaction increasing, improvements in Academic Support of 13% and Organisation and Management of 15% were the highest by any department College-wide.

Chris Harris, Quality and Educational Development Manager added:

“It’s important to stress though that we’re not complacent. We’re over the moon with this year’s results but there is lots more still be done. We’ve made a commitment to continue listening to our students and working with them to improve their experience and that’s what we’re going to do.”

Chris Harris
Quality and Educational Development Manager
Faculty of Medicine

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