Author: Geoff Day

www.imperial.ac.uk/people/g.day

NN/g UX Conference and tips for writing great digital copy

A day at the UX Conference in London

Lanyard for the UX conference in NovemberLast week, I attended the UX (User Experience) Conference in London. The conference brought together people from different industries across Europe, all with a shared interest in user experience. 

There were the usual networking opportunities, but the main focus of the conference was the wide range of training courses covering topics like:

  • Managing UX strategy
  • Information Architecture
  • Content strategy
  • Customer journey mapping
  • User testing
  • Writing for the web

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Techniques: competitor analysis

One useful technique to inspire improvements to your content is to carry out a competitor analysis. This involves assessing how direct competitors communicate similar content including:

  • tone and language
  • key messages
  • format preferences
  • content types
  • content structure (information architecture)

Depicting a competitor analysis by comparing apples and pears

A competitor analysis can range from a full report on several sites or just a few annotated screenshots highlighting good and bad points. The extent of this depends on how much time and resource you have for your new website or redesign project, but it is always worthwhile to do some kind of analysis. One of the main benefits is that it will really help you to break free of the Imperial bubble and think about your content from a different perspective. To illustrate this, I have included a couple of examples of basic competitor analysis that I have done at the bottom of this post.

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Techniques: Content discovery and audience mapping

This technique is all about discovering who your audiences are and what they need so you can map this to the content on your website. Doing this is a really important when creating user-led content.

One great way to get started with this is to run a content discovery workshop.

Get your sticky notes ready! (more…)

A new look to the Imperial students page

From time to time I will highlight new websites or redesigns I have worked on. In my last post for example, I featured the recent redesign of the Graduation site. With these posts my aim is to illustrate some of the techniques used for planning and producing content and approaches to designing how this content is displayed.

Imperial students redesign

The subject of this project was slightly different as it was the redesign of a single, albeit important page – the main landing page for students. As the students section of the site receives over 900,000 visits a year, it was important to go through many of the same steps I would do for a whole site redesign. (more…)