This FAQ is not relevant to job applicants
1. Ask the applicant if they have received a registration email. If so then their registration has been successful.
2. If they have not received a registration email they may still have registered correctly. As iRecruitment email notifications are system generated, please ask the applicant to look in their junk/spam email folder in case the email has been filtered by their email service provider.
3. If they do not appear to have received a registration email ask them for the name and email address that they tried to register with then provide these details to your HR user.
4. HR users should
a) run the Discoverer report “” HR iRec Registration Complete “” which is available to all IC HRMS Personnel General Users
b) enter the applicant’s name and/or email address to check if the applicant has registered – the report provides details of applicant names, email addresses and the dates and times of registration
c) if the applicant has successfully registered, raise the issue with your HR Superuser as this will require further investigation
d) if the applicant has not registered then advise the Departmental user to ask them to try registering again